Free cash register
Make a refund
The software allows you to manage different types of refunds, depending on whether the order is still in progress, partially or fully paid.
⚠️ You must have administrator or manager rights to issue a refund.
Simple refund
To make a quick refund of a known amount:
- Enter the amount to be repaid on the numeric keypad.
- Select the payment method to use for the refund.
The refunded amount appears in red on the receipt. A negative sale is automatically recorded for the day, with the note "refund."
Refund of registered items
To refund specific items:
- Select the relevant department using the department box.
- Click on the items to be refunded.
- Choose a refund method to validate the transaction.
Refund of a complete order
If you wish to refund an order in full:
- Go to history and load the relevant order.
- Select the repayment method using the keyboard buttons.
The software then automatically creates a new negative order with the same items as the initial order.
Partial refund of an order
If only certain items are to be refunded:
- Load the order from history.
- Select the items to be refunded on the receipt.
- Select a repayment method.
The software generates a negative order on today's date, containing only the selected items.
💡 Tip: All refunds appear in your reports as negative sales, making it easier to track your accounting.
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This document is made available under the terms of the licence Creative Commons Attribution 4.0 International (CC BY 4.0) .