This help will guide you through the setup and usage of our point of sale cash register software.
Search by keyword in the help section:
WhatsApp Notifications
Kash.click allows you to automatically send WhatsApp messages to your business customers, based on certain events related to orders, invoices or customer follow-up.
Sending messages is centralized by Kash.click: you don't need to create or manage your own WhatsApp Business account. Messages are sent from Kash.click's official WhatsApp account.
What are WhatsApp notifications used for?
WhatsApp notifications help improve customer relations by sending important information directly to the customer's phone.
- Confirm an order
- Inform the customer that an order is ready
- Send a secure link to an invoice
- Notify the client of a change in status
- Facilitate post-purchase follow-up
Shipping conditions
In order for a WhatsApp message to be sent, the customer must have a valid mobile phone number registered in their customer file.
The customer must also agree to receive messages. They can unsubscribe to stop receiving WhatsApp notifications.
WhatsApp Templates
WhatsApp messages use pre-approved templates. These message templates comply with WhatsApp's rules and may be available in multiple languages.
When a message is sent, Kash.click automatically uses the template adapted to the event concerned and the available language.
Messages available
Depending on your configuration and subscription, several types of messages can be sent automatically.
Order confirmation
A message can be sent to the customer when an order is registered. This confirms that the order has been successfully processed.
Order ready
A message can be sent when the order is ready to be collected or delivered.
Invoice available
When an invoice is generated, Kash.click can send the customer a secure link allowing them to view their invoice online.
This link is secure and allows the client to easily access their document without complex manipulation.
Setup
You can enable or disable WhatsApp notifications from your business settings.
- Open your business settings.
- Access the section dedicated to customer notifications or messages.
- Activate the WhatsApp option.
- Choose the events for which a message should be sent.
- Save your changes.
Limits depending on your subscription
The number of WhatsApp messages that can be sent each month depends on your Kash.click subscription.
Once the monthly limit is reached, additional messages will no longer be sent automatically. You can upgrade to a higher plan to increase this limit.
Key points to remember
Kash.click's WhatsApp notifications allow you to quickly inform your customers without complex technical setup. Sending is centralized, templates are pre-approved, messages can be multilingual, and customers retain the option to unsubscribe.
Register now
This document is made available under the terms of the licence Creative Commons Attribution 4.0 International (CC BY 4.0) .